Can I use my membership at another YMCA?
Your Greater Lowell Family YMCA membership can be used at ANY YMCA in New England. You will not be charged to use these facilities. However, if you would like to register for programming, or Summer Camps, you can only register at the YMCA that you have joined.
How do I know if classes/programs are cancelled?
If classes/programs are cancelled, we will post on Facebook @Greater Lowell YMCA, twitter @GreaterLowellY or by opting in to receive an email. You can opt in via our website on the home page. During inclement weather, we follow the Lowell Public School Dept for cancellations. If Lowell Public schools are cancelled, all group exercise classes, youth sports, swim team practices and instructional programs are canceled.
Do I have to have a membership to register for programming?
NO, you would pay the Non member rate noted on the flyer. However, you would register one week after members register.
Will I save money on registration if I/my child becomes a full member?
YES, with a full membership the registration is typically half price.
Do I have to be a member to use the Greater Lowell Family YMCA facilities or programs?
Although a membership is the best way to take advantage of all that the Y has to offer, non-members can use the facilities on a daily fee basis for cardio, weights, basketball courts, racquetball courts and pool. (please refer to schedules for the areas you intend to visit)
What are the Y’s operating hours?
The facility hours are 5:00AM-10:00PM Monday-Friday, 6:00AM-6:00PM Saturday and 7:00AM-4:00PM. Our modified weekend schedule for the Summer months – Memorial Day weekend through Labor Day weekend are Saturday 7:00AM-6:00PM and Sunday 7:00AM-Noon. We are closed on: Christmas, New Year’s Day and Easter Sunday. On Memorial Day, 4th of July, Labor Day and Thanksgiving 7:00AM-Noon. Christmas Eve and New Years Eve we will close at 4:00PM.
INCLEMENT WEATHER: Staff will open the building as close to opening hours as possible. Safety is our main concern for our staff.
In the event that a State of Emergency is declared, the building will be CLOSED.
What should I do if I lose my membership card?
You should obtain a replacement card at the Welcome Center. There is a $10 charge for a replacement card.
Are there personal trainers available to help me reach my fitness goals?
Yes. For information, contact the Health & Fitness Director at 978-454-7825 x20.
Does the Y take credit card payments?
Payments can be made in cash, check, and credit card (Discover,MC, VISA and AMEX).
When will my account be charged for my payment?
Your account will be charged on the 1st or 15th of the month. The date is determined at the time of purchase.
I go away for several months at a time. Can I put my membership on hold?
No. Your membership can be placed on hold for medical reasons only. Visit the Welcome Center to obtain the necessary request form.
How do I cancel my membership?
Membership cancellation requires a 30-day written notice. Visit the Welcome Center to obtain the necessary request form. Cancellations will NOT be accepted via email or fax.
Do fitness classes come with my Y membership?
All fitness classes are included in your membership with the exception of Aqua Arthritis Classes.
Is there financial assistance available to help me afford a Y membership and/or program?
Yes. People Helping People program offers financial assistance for memberships and programs. Visit the Welcome Center to obtain an application.
Can I purchase a “pool use only” membership?
No, pool use only is not an option.
What is Silver Sneakers?
Silver Sneakers is a membership type for seniors on medicare that is paid by Healthways Insurance. Please consult your insurance representative to see if you may qualify.